Delivery Hub

Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

We will send you an email once your order has been despatched.

Please log into your account to view the most recent update on your order.

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information.

Still need help? Call us on 0161 393 7063! Be sure to have your order number ready so we can help you as quickly as possible.   

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

We offer a range of UK and international delivery options. For full details, please visit our Delivery Information page.

We are working hard with our carriers to get your parcel to you asap. Please do not contact customer care. We will send you an update soon. You can check the tracking link we sent in dispatch email to view the latest tracking information

Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £5.00 - the price varies by country and this can be found here

Who will deliver the parcel?

Deliveries will be shipped via DPD, Skynet, and Pro Carrier depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

How long will it take?
Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

Can I track my delivery?
Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

Will the recipient have to pay duty on the order?

If delivery is to an address outside the UK, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.